Digital Transformations in Welfare Provision: Implications for Social Policy

Abstract

This paper explores the impact of digital transformations on welfare provision and its consequential effects on social policy. As technology increasingly permeates welfare systems worldwide, significant shifts are observed in service delivery, accessibility, and governance. This study delves into the opportunities and challenges presented by digitization in welfare provision. It examines how digital platforms and tools can enhance the efficiency and effectiveness of welfare services, enabling broader reach and tailored interventions. Moreover, the paper investigates the implications of digitalization for social policy, including issues of equity, privacy, and accountability. It addresses concerns surrounding the digital divide and its exacerbation of existing social inequalities, as well as the potential for digital welfare systems to reinforce biases and exclusionary practices. It proposes strategies to harness the benefits of technology while safeguarding against its unintended consequences, ultimately aiming for more inclusive, responsive, and equitable social policy frameworks in the digital era.